By Steve Ellis
ISBN-10: 1843341204
ISBN-13: 9781843341208
Covers the priorities and demanding situations dealing with firms who're more and more curious about 'knowledge work'; it truly is written from a human relatives - instead of a technological - standpoint. It makes use of genuine instances, sponsored up by means of proof and research from a close examine into strategic wisdom established operating (KBW). The content material of the ebook attracts on leader resources: the author's personal services in KBW built over 5 years of blue chip KBW consultancy, and the result of a formerly unpublished 5 12 months examine. The ebook bargains transparent, step by step information to executives who have to comprehend, installation and enforce KBW.
- Outlines the foremost demanding situations for KBW in any respect organisational levels
- Self evaluate questions on the finish of every of the 4 chapters
- Interchapter case stories for intensive teaching/understanding
Read or Download Knowledge-Based Working. Intelligent Operating for the Knowledge Age PDF
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Extra resources for Knowledge-Based Working. Intelligent Operating for the Knowledge Age
Sample text
Marchand would argue that once knowledge is made explicit it is often decontextualised and really should be recategorised as information. The distinction between knowledge and information must be made clear (Wiig, 1997), since information is purely a tool that permits us to organise perceived facts and data to describe phenomena. Knowledge on the other hand allows us to interpret the information that describes a situation and decide what to do. Hence, acquired, organised and assimilated over lengthy and frequently hard-won experience, know- 38 Managing KBW and knowledge workers ledge comprises techniques, expectations, judgements, concepts, perspectives, beliefs and perceived truths (as well as the odd falsehood) in the form of individual know-how.
Basic information about people and things is factual knowledge when it resides in people’s heads. Easiest to document, it is relatively low value-added information unless synthesised and contextualised. n Catalogue knowledge. Individuals who possess catalogue knowledge know where things are. These people are like directories of expertise, and while such knowledge can often be codified into a sort of Yellow Pages, the dynamics within organisations change so quickly that there will always be individuals who are more valuable because they know where to go for the right knowledge.
Customer service is a key area to consider in a vendor, and talking with referees provided can be critical in understanding how responsive a vendor actually is. n Support. When things go wrong, support is needed. Having a strong support structure will make a lot of difference when faced with irate customers. Consider a clearly stated service-level agreement that explicitly outlines roles, responsibilities and response expectations. In selecting an LMS then the process outlined below will normally pay dividends.
Knowledge-Based Working. Intelligent Operating for the Knowledge Age by Steve Ellis
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