Urban Life: Readings in the Anthropology of the City (4th - download pdf or read online

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Additional resources for Urban Life: Readings in the Anthropology of the City (4th Edition)

Sample text

Boulder, Colorado: Westview Press. Wasko, J. (2001) Understanding Disney: The Manufacture of Fantasy. Malden, MA: Blackwell. REFERENCES 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Sturdy, A. and Fineman, S. (2001) ‘Struggles for the control of affectresistance as politics and emotion’, in A. Sturdy, I. Grugulis and H. Willmott (eds), Customer Service: Empowerment and Entrapment. Houndmills, Basingstoke: Palgrave. p. 140. Lally-Benedetto, C. (1985) ‘Women and the tone of the body: an analysis of a figure salon’.

1 Emotional intelligence is the most recent ‘take’ on an ancient philosophical debate about the place of emotion and reason in human affairs. Emotions do not simply fire-off without rhyme or reason (although they sometimes feel as though they do); they shape our thoughts and directions and, without them, our thoughts would have no shape or direction. Emotional intelligence grasps this connection to explore how emotions can be used ‘intelligently’ in daily life and work settings. It is relatively easy, for instance, to get annoyed with people.

The ‘correct’ feelings will, like emotion display-rules, be culturally specific. For example, beating an opponent in a competition should result in feelings of pride in many Western settings, but humility in some Asian cultures. The socially correct feeling is further reinforced when others remind us what we ‘ought’ to be experiencing in a particular circumstance – ‘You surely must feel so . . (happy, sad, and so forth)’. Of course, we do not always feel what we are supposed to feel because our feelings connect with our own personal interpretation of events.

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